At Disability and Nursing Solutions (DANS) we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will ask you for personal information when we assist you with your care requirements. We use the information you provide to advise about and assistant you with the right solution. We only provide your information to the stakeholders with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?
If you don’t provide us with full information about your personal and health concerns, we can’t properly advise or assist you with your care needs.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for thepurpose for which it was collected, or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or exposure. All staff at Disability and Nursing Solutions (DANS) required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers. We will take
reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?
We do not sell, trade, or rent your personal information to others. We may need to provide your information to the other health professionals and stakeholders, for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganization, dissolution, or similar event. However, we will do our best to ensure that these parties protect your information in the same way that we do. We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?
Upon receipt of your written request and enough detail to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to Nishant Ramavat /Lisa Wilson of Disability and Nursing Solutions (DANS), 1

Finnan Place, Bligh Park, NSW 2756, or email us on admin@dansolutions.com.au. We do not charge for receiving a request for
access to personal information or for complying with a correction request. YOUR CONSENT By asking us to assist with your care needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
TELL US WHAT YOU THINK
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Nishant Ramavat (Director) of Disability and Nursing Solutions at admin@dansolutions.com.au.
COMPLAINTS
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it! You may also contact us by email addressed to: Nishant Ramavat of Triple O Finance, 1 Finnan Place, Bligh Park NSW 2756 or email at admin@dansolutions.com.au. You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.